Telephone helpline and email support:
Our telephone helpline number is 01223 245888. We are open:
- Wednesdays 7pm – 9:30pm
- Thursdays 7pm – 9:30pm
- Sundays 10am – 12.30pm
IMPORTANT NOTICE: due to the current COVID-19 (coronavirus) pandemic all work from the CRCC office is now suspended and the team will work remotely. Our administrative and day-to-day work will carry on as usual – emails will be responded to and calls answered, although we recommend you contact us via email. Our office working hours will be broadly the same – Monday to Friday, 9am to 5pm – and you can contact us as detailed below:
For our advocacy (ISVA/ChISVA) service:
For our counselling service:
For fundraising and donations:
For all general enquiries:
Writing to us:
You can write to us at our postal box address:
Cambridge Rape Crisis Centre
12 Mill Road
Please note that this is not the location of our office.
Feedback and complaints:
We are always trying to improve our services and all your feedback – good or bad – is essential to that process.
You are welcome to send us an email, letter or call us using the office contact details above. If you have used the helpline or email support services, you can also download our feedback form and return it by post or email. If you are happy to give us your address, we can post a copy to you with a stamped return envelope – we will keep your address confidential and not use it for any other purpose.
If you wish to make a formal complaint about any of the services at Cambridge Rape Crisis Centre, our complaints policy and procedure is available to download here.