Email support

How do I email you?

If you would like to receive emotional support from us by email, you can contact us at support@cambridgerapecrisis.org.uk.

We aim to respond within seven days and our average response time is currently four days.


What is email support?

Our email support service is a free, confidential and anonymous emotional support service. It is for women and girls of all ages and backgrounds who have been subjected to or are survivors of any form of sexual violence.

It is an online service where you can send us an email at any time, and one of our trained women and non-binary volunteers will email you back. We aim to respond within seven days and our average response time is currently four days.

The email support service provides you with a safe space to share as little or as much as you would like to. If you would find it helpful, you can share difficult feelings and talk about difficult situations. We will read your email and send you a supportive response without offering advice or telling you what to do. If you would like, you can reply to this and continue the conversation, and receive ongoing email support.

We can ask questions and help you explore your options, and if you ask us for information about other forms of support, we can help provide this too.


Who is the email support service for?

Our email support service is for women and girls of all ages and backgrounds who are survivors of rape, child sexual abuse or any form of sexual violence.

This includes those who are trans, non-binary and who have complex gender identities which include ‘woman’.

It doesn’t matter when this abuse happened, whether recently or a long time ago, we are here for you.

We are also here for women and girls who are supporting a female survivor, personally or professionally.

Male survivors and supporters can find information about relevant support services here.


Queries

If you have any queries about the our email support service, please have a read through our FAQs below. If you don’t find the answer you need, please contact us on contact@cambridgerapecrisis.org.uk.


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Email support FAQs

We delete emails after two months. This means that if you email us more than once we will be able to see that you have contacted us before, but we don’t keep emails for longer than two months as a way to help preserve your confidentiality. This means that if you return to using the service after a significant break, we won’t have a record of your previous emails.

If you contact us by email, we will know what email address you contacted us from. This means that if your email address contains your name, we will know your name. If you do not want us to know your email address you could set up a free anonymous email address and use it to correspond with us.

Companies such as Protonmail, Yahoo and Gmail supply free email addresses.

You can talk to us about anything in complete confidence. We will never repeat anything you say outside of Cambridge Rape Crisis Centre. The volunteer team can see your email(s) and we discuss them within the service (see ‘Will I receive emails from the same person?), however we ensure this information never reaches anyone outside of Cambridge Rape Crisis Centre.

We do not report anything that is said to us to the police or any other outside body. Our confidentiality policy is available for download if you want further information. If you are under 18, we will not pass along anything you say unless you tell us your full name and address and ask us to report to the police on your behalf. We respect your right to make decisions about your own life.

You can also find our privacy statement here.

This link gives more advice on how to hide your tracks online. Please note, the information we provide is for guidance only and it may not be possible to completely hide your tracks.

Our email service is available for women and girls. While we recognise the experiences and pain of men who have suffered any kind of sexual violence, here at Cambridge Rape Crisis we have found that a women-only service provision is an invaluable environment for many female service users. We recognise the need for specialist services for men and more information about these services can be found here.

Our email support service is available for all women and girls, including those who are trans, non-binary, who have complex gender identities which include ‘woman’, and those who experience oppression as women.

You are welcome to send us an email, letter or call us at the office (full contact details are available in our contact us section), and our feedback form is also available for download if you want to give more detailed feedback on your experiences. If you wish to make a formal complaint about the email service, our complaints policy and procedure is available to download here.

Any feedback we get is treated anonymously, whether it is good or bad, and helps us to improve our service. We do sometimes use anonymous comments in reports to our funders so if you don’t want your comments to be used, please tell us.

We treat all forms of sexual abuse seriously and are here for you. It doesn’t matter if you’re not sure how to name it, if you don’t fully remember, or if aren’t sure how you feel about it, we will listen and talk this through with you.

When you email us, you will receive an automatic response letting you know that we have received your email and that we aim to respond within seven days.

If you don’t receive a reply within seven days, it may be worth checking your junk mail folder just in case. Please note that we are unable to open any attachments (documents, photos etc.).

You can email us more than once, and if you find it helpful you can email us regularly. Some emailers get in touch only once, some email regularly, others use our service as and when they need to over a period of years. This depends entirely on what you find most helpful.

If you email us more than once within a period of a few days, we will read your separate emails and respond with one reply which addresses them all.

If you email us more than once over time, your emails will be answered by different volunteers.

Our volunteers are all trained in providing support to survivors of sexual violence, and if you have been emailing regularly they will be aware that you have contacted us previously.

Volunteers discuss the emails we receive to encourage each other to deliver a good and consistent support service. It also makes it less likely that you will have to repeat yourself when responding to our emails from different volunteers.

We will not ask for your name, address or any other personal information, so unless you choose to give us this information you will remain anonymous (except for your email address).

Email support volunteers will ignore prank or abusive emails.

You can also try our helpline or our live chat service.

We understand that it can be difficult to email us if you’re not confident writing in English, and we will read your emails carefully and support you as best we can.  

If you need to speak to us in a language other than English, please email contact@cambridgerapecrisis.org.uk and tell us the language that you would like us to support you in and we will try to arrange this if we can, or suggest another organisation that may be able to help.