CRCC takes good practice seriously and has the following policies in place:

  • Abusive and difficult callers
  • Appropriate professional boundaries
  • Bullying and harassment
  • Child protection
  • Complaints – Helpline and Email Volunteers
  • Complaints – service users
  • Confidentiality
  • Confidentiality within the Children and Young People’s Counselling Service
  • Court summons
  • Data protection
  • DBS check
  • Environmental policy
  • Equal opportunities and statement of equality and diversity
  • Health and safety
  • Interaction with other professionals in the counselling service
  • Non-attendance to counselling sessions
  • Police requests for records
  • Provision of therapeutic support to adult witnesses
  • Provision of therapeutic support to child witnesses
  • Returners to the counselling service
  • Self-Injury
  • Suicide
  • Trans*
  • Vulnerable adults
  • Whistleblowing

Our confidentiality policy, complaints procedure and equal opportunities policy are available for download on our website.

If you wish to see any of our other policies or have any questions around them, please contact us for more information.