Will I receive emails from the same person?

If you email us more than once over time, your emails will be answered by different volunteers.

Our volunteers are all trained in providing support to survivors of sexual violence, and if you have been emailing regularly they will be aware that you have contacted us previously.

Volunteers discuss the emails we receive to encourage each other to deliver a good and consistent support service. It also makes it less likely that you will have to repeat yourself when responding to our emails from different volunteers.