What if the Live Chat is busy?

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Our volunteers only speak to one person at a time, so when you join the live chat you may be placed in a queue. One of our volunteers will let you know that they have seen that you are waiting.

As our chats can last up to 45 minutes, if the service is very busy it is possible you might not get through. We understand that this might feel difficult or disappointing, and we encourage you to try again the next time we are open.

You can also send us an email via our email support service, try our helpline, or use Rape Crisis England & Wales’ Live Chat, which is open to women and girls aged 16+.