When you call us during our opening times, you will hear a pre-recorded message letting you know that you have got through.
After this, the phone will ring and if your call isn’t answered immediately (within 10 seconds of the pre-recorded message ending), it means all of our call-takers are currently on calls, and we encourage you to call back and try again later that session.
If you call us outside of our opening times you will hear a pre-recorded message giving our opening times. We are unable to accept voice messages or text messages.
