What happens when I call the helpline?

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When you call us during our opening times, you will hear a pre-recorded message letting you know that you have got through.

After this, the phone will ring and if your call isn’t answered immediately (within 10 seconds of the pre-recorded message ending), it means all of our call-takers are currently on calls, and we encourage you to call back and try again later that session.

If you call us outside of our opening times you will hear a pre-recorded message giving our opening times. We are unable to accept voice messages or text messages.