Call I leave feedback/make a complaint?

You are welcome to send us an email, letter or call us at the office (full contact details are available in our contact us section), and our feedback form is also available for download if you want to give more detailed feedback on your experiences.

If you wish to make a formal complaint about the helpline service, our complaints policy and procedure is available to download here.

Any feedback we get is treated anonymously, whether it is good or bad, and helps us to improve our service. We do sometimes use anonymous comments in reports to our funders so if you don’t want your comments to be used, please tell us.