In order to make sure that we can reach as many women and girls as possible, we set time limits on your calls to us.
When you speak to us for the first time, the call can last up to 45 minutes. Even if you call near the end of the session, we will still talk to you for up to half an hour. After that you can phone us up to two times a week for a call lasting up to 30 minutes each time.
Some callers speak to us only once, some phone regularly, others use our service as and when they need to over a period of years.
Some calls last only a few minutes. This depends entirely on what you find most helpful.