Is Live Chat anonymous?

We have taken extensive measures to protect your privacy. Our Live Chat Helpline is an anonymous service.

You don’t have to give us your name or any identifying details about yourself. Because we don’t see any information about you, we have no way of recognising repeat visitors. This means that we will treat each conversation as individual, and if you use live chat more than once, we won’t pick up conversations where we left off.

We do not have access to the IP address of the device you are using, and therefore your location is unknown to us.

You can also find our privacy statement here.