Can I leave feedback or make a complaint?

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At the end of each session, you can choose to give feedback about the service via a short form, if you would like to. Your views are incredibly important to us and help improve our service, as well as promote it and secure future funding. No personal information will be requested, and by completing the short form, you are agreeing to us using your anonymous feedback externally. You do not have to provide any feedback if you do not want to.

If you want to give more detailed feedback on your experience, our feedback form is also available for download . If you wish to make a formal complaint about the Live Chat Helpline, our complaints policy and procedure is available to download here.

Any feedback we get is treated anonymously, whether it is good or bad, and helps us to improve our service. We do sometimes use anonymous comments to help promote and fund the service, so if you don’t want your comments to be used, please tell us.