Are the calls recorded?

We never record helpline calls. Your voice is only heard by the volunteer you are speaking to at the time.

We do keep brief notes of calls which include your first name, if you choose to give it to us. These notes are shared within the volunteer team, to help us provide a good and consistent service. It also makes it less likely that you will have to repeat yourself if you call more than once and speak to different volunteers. These notes are kept strictly confidential within Cambridge Rape Crisis.