Our service is confidential. We will not ask for your name, address or any other personal information, so unless you choose to give us this information you will remain completely anonymous (except for your email address). We will not report anything you say to any outside body (such as the police). We do discuss the emails we receive with other volunteers at CRCC. This is to encourage each other to deliver a good and consistent support service. It also means that if you email more than once you are less likely to have to repeat anything you have said previously, when different volunteers reply to you. Our confidentiality policy is available for download if you want further information.