What happens when I am referred?

Our administrator will contact you to conduct a needs assessment – this is a chat that takes around 20-40 minutes and looks at your current situation, what types of support you would find most useful and what areas you most want help with. If the person being referred is under the age of 16, the administrator will also speak to their parent or legal guardian to establish what their main needs are. Due to the demands on the service, there can be a small waiting list for both ISVA and ChISVA support. Our administrator will keep in contact with you while you are on the waiting list, so that you can speak to someone about any changes in your circumstances or concerns that you may have.