Our administrator will call you for a chat to find our more about your current situation, what types of support you would find most useful and what areas you most want help with. This usually takes around 20-30 minutes. If the person being referred is under the age of 16, the administrator will usually also speak to their parent or legal guardian.
When the service is especially busy, it can take a little longer to be seen by an ISVA. If this is the case when you are referred to us, our administrator will keep in contact with you while you are waiting, so that you can speak to someone about any changes in your circumstances or concerns that you may have.