Supporting survivors during the COVID-19 pandemic

Cambridge Rape Crisis Centre (CRCC) is aware that the uncertain and rapidly changing situation with the COVID-19 (coronavirus) pandemic is causing anxiety and concern for many, not least of all those processing traumas and living with the impacts of sexual violence and abuse.

In such challenging times, our number one priority is to continue to provide our vital specialist support services to survivors of sexual violence whilst ensuring their health, safety and well-being and that of our staff and volunteers.

To do this, we are keeping up to date with, and following, Government guidance around infection control and adapting our services accordingly.

All our services are operating, and we are receiving and responding to all referrals in the usual way, we have just had to make a few changes to keep everyone safe and well:

  • Our helpline and email support services remain open as usual.
  • Our advocacy services (ISVA/ChISVA) and counselling services are also working as normal but face-to-face services are now being offered over the phone or online.

As we adapt to continue to provide our services, we will also continue to ensure complete confidentially (and anonymity, in the case of helpline and email support) and that all records are kept safely and securely.

We recognise that we might need to modify, restrict or temporarily suspend some services should national advice change but will ensure we communicate these changes as soon as possible both to service users and the general public.

All work from the CRCC office is now suspended and the team will work remotely. Our administrative and day-to-day work will carry on as usual – emails will be responded to and calls answered, although we encourage you to email us in the first instance. Our office working hours will be broadly the same – Monday to Friday, 9am to 5pm – and you can contact us as follows:

Advocacy services (ISVA/ChISVA)isva@cambridgerapecrisis.org.uk
Counselling servicescounselling@cambridgerapecrisis.org.uk
Fundraising and donations fundraising@cambridgerapecrisis.org.uk
General enquiriescontact@cambridgerapecrisis.org.uk

All our fundraising events and activities have been postponed until a time when we can all enjoy them safely.

To keep up to date with information, support and developments please visit our website and follow us on Twitter and Facebook.

We want to reassure survivors of rape, child sexual abuse and all forms of sexual violence that we are still here, and you are not alone.

Thank you for your understanding and support.

Norah Al-Ani
Director

We have a range of self-help resources, including our self-help guide, here for those who would like them.